Terms of Service

Meterio is run by Matilda Abuabdou, an individual trading as Meterio, based in the Netherlands. In these terms “we” and “us” mean that person, and “you” means the person or organisation using the service.

By creating a Meterio account, installing the Meterio SDK, or otherwise using the service, you agree to these terms. If you are agreeing on behalf of a company, you confirm you are allowed to bind it.

These terms are binding once you accept them. Our Privacy Policy forms part of this agreement.

Meterio receives product usage events from applications you connect and presents them as metrics, guidance and dashboards.

While the service is in beta, three limits apply and you should assume all three:

• No uptime commitment. We may take the service down for maintenance, sometimes without warning
• Backups are nightly, not continuous. A serious failure could still cost up to a day of analytics history. Meterio is not a system of record — do not let it hold the only copy of anything you need
• Things will change. Metrics definitions, endpoints and SDK behaviour may change as we correct them. Where a change is significant and we can foresee it, we will tell you in advance

We will say here when these no longer apply, rather than quietly leaving the warning up.

Sign-in is by magic link sent to your email address, so the security of your account depends on the security of your inbox. Keep it protected, and tell us promptly if you think someone else has gained access.

You are responsible for what happens through your account, including anything done by people you have given access to. Keep your API keys private; anyone holding a key can send events to your application. Revoke a key you no longer trust — revocation takes effect immediately.

You agree not to:

• use Meterio to collect data you are not entitled to collect, or without whatever notice or consent the law requires of you
• send us special categories of personal data — health, biometric, political, religious or sexual-orientation data — or government identifiers, payment card numbers, or authentication credentials, whether as event properties, traits or user identifiers
• send us data about children where doing so needs a parental consent you have not obtained
• attempt to access another customer's data, probe the service for vulnerabilities without invitation, or interfere with its operation
• resell or white-label the service, or use it to build a directly competing product
• send volumes of traffic that materially degrade the service for others, or attempt to work around rate limits

The SDK is published under the MIT licence and you may use, modify and self-host it on those terms; this section governs your use of our hosted service, not the licence.

The data your application sends us is yours and you keep all rights to it. You grant us the licence we need to host, process and display it in order to provide the service to you, and to produce aggregated, de-identified statistics that cannot be traced back to you or your end users.

Meterio itself — the hosted service, the dashboards, the metric definitions and the documentation — remains ours.

Where your analytics data contains personal data, you are the controller and we are your processor. This section is our processing agreement with you; you do not need to send us your own.

We will:

• process that data only to provide the service and on your documented instructions, which these terms and your use of the product constitute
• keep it confidential, and bind anyone with access to the same obligation
• apply appropriate technical and organisational security measures, described in section 13 of the Privacy Policy
• help you respond to requests from your end users, and to security or impact assessments, so far as is reasonable given what we hold
• notify you without undue delay after becoming aware of a personal data breach affecting your data
• delete your analytics data when you close your account, and apply any retention limit published in the Privacy Policy
• make available the information you reasonably need to verify our compliance with this section

You are responsible for having a lawful basis for the data you send us, and for whatever notice or consent your end users are owed. We cannot see what you have told them.

The service is free during beta. There is no card to enter and no charge will appear.

We may introduce paid plans later. If we do, we will give account holders notice before any charge applies, and you will need to actively agree to a paid plan — we will not convert a free account into a paying one by default. If you do not want to pay, you will be able to export or delete your data and stop.

We may change, suspend or remove features, and we may perform maintenance that interrupts the service. Where a change is significant and foreseeable, we will tell you in advance.

The service is provided “as is” and “as available”, without warranties of any kind to the extent the law allows.

In particular we do not warrant that the metrics shown are free of error. They depend on your SDK being installed correctly, on your application calling identify() for the right users, and on the key action you have chosen being the right one. Treat them as evidence, not as proof, and do not rely on them as the sole basis for a decision with significant consequences.

To the extent permitted by law, neither of us is liable to the other for indirect, incidental, special or consequential loss, or for lost profits, lost revenue or lost data.

Because the service is currently provided free of charge, our total aggregate liability arising out of or in connection with these terms is limited to one hundred euros. If you later move to a paid plan, that cap will be replaced by the greater of one hundred euros and the fees you paid us in the twelve months before the claim.

Nothing in these terms limits or excludes liability for:

• death or personal injury caused by negligence
• fraud or fraudulent misrepresentation
• intentional misconduct or conscious recklessness (opzet of bewuste roekeloosheid)
• anything else that cannot lawfully be limited, including the statutory rights you have if you are acting as a consumer

You may stop using Meterio and close your account at any time — email us and we will action it.

We may suspend or terminate an account that breaches these terms, and we may discontinue the service entirely. If we discontinue it, we will give at least thirty days' notice and, on request during that period, provide your analytics data in a machine-readable format. Sections 6, 7, 10, 11 and 13 survive termination.

These terms are governed by the law of the Netherlands. Disputes go to the competent court in Amsterdam.

If you are using Meterio as a consumer rather than in the course of a business, this does not deprive you of the protection of the mandatory law of the country where you live, or of the right to bring proceedings there.

We may update these terms. The date at the top moves when we do, and we will email account holders about changes that materially affect your rights, at least thirty days before they take effect where the change is not required by law. Continuing to use the service after that means you accept the new terms; if you do not, close your account before they take effect.

Questions about these terms: [email protected].